/ CUSTOMER CARE
At "Just A Little More," we are committed to providing exceptional customer care. We believe in delivering personalized, high-quality fondant cookies that exceed expectations. Our customer service team is always ready to assist with orders, answer questions, and address any concerns. We value clear communication, ensuring every detail of your custom order is carefully crafted to meet your desires. Your satisfaction is our priority, and we strive to make your experience seamless and enjoyable. Whether it's for a special occasion or just a treat, we aim to add that "little more" to brighten your day.
/ PRIVACY & SAFETY
At "Just A Little More," your privacy and safety are our top priorities. We are committed to safeguarding your personal information and ensure that all data provided during transactions is securely handled.
No credit card details are ever seen or stored by us. We use Stripe for all bank transactions, ensuring your payment information is processed safely and securely. Stripe is a trusted, PCI-compliant payment processor used globally, known for its robust security features, including encryption and fraud prevention.
Our website employs advanced security protocols to protect against unauthorized access. We do not share your information with third parties without your consent. Trust in our commitment to confidentiality, allowing you to enjoy our custom fondant cookies with peace of mind.
/ PRODUCT VARIATIONS
At "Just A Little More," we take pride in the fact that all of our fondant cookies and cupcakes are handmade with care. Due to the nature of handcrafted products, there may be slight variations in color and size from one batch to another. While we do our best to ensure consistency in every order, the unique qualities of handmade items may result in small differences. What will never change, however, is our commitment to using only the highest quality ingredients in every product. We believe this adds to the charm and individuality of each piece, while maintaining the exceptional taste and quality you expect. Rest assured, we always strive to uphold the highest standards of craftsmanship, ensuring your custom creations are as delightful and delicious as you imagine. Thank you for your understanding and support!
/ CANCELLATIONS
At "Just A Little More," we understand that life can sometimes change unexpectedly, but due to the nature of our business, we are unable to accept cancellations once an order is placed. Our fondant cookies are freshly made and carefully customized, meaning we begin preparing each order immediately to ensure the highest quality and freshness. Because of the intricate and time-sensitive process involved in crafting custom designs, cancellations can disrupt our production and impact the quality of your order.
/ HOW LONG TO MAKE IT
At "Just A Little More," we take great pride in creating each of our custom fondant cookies and cupcakes with care and attention to detail. Because our products are freshly made and designed to your specifications, please allow up to 5 working days for production. This ensures that we can deliver the highest quality and craftsmanship for every order.
For example, if you place an order on a Tuesday, it will be ready for pickup or delivery the following Wednesday morning, after 5 working days. If your order is placed on a Friday, it will be available for pickup or delivery the following Monday morning, after 5 working days have passed. Additionally, if you choose express freight, please allow an extra 1-3 days for delivery. We appreciate your patience and understanding as we craft your delicious, custom cookies and cupcakes. Your order is important to us, and we want to ensure it meets our high standards before it reaches you.
/ BEST BEFORE
Cookies are individually heat-sealed, so they will last up to 4 weeks in great condition from when you recieve them.
/ PAYMENT METHODS
- Credit / Debit Cards
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/ GST
All Prices on this website include GST unless otherwise mentioned.